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State of the Last Mile Report
Uncover the trends, challenges, and strategies shaping the future of eCommerce delivery—straight from 500+ senior logistics leaders.
- Customer challenges: eCommerce delivery hits the bottom line
- Carrier challenges: the catch-22 of 3PLs
- Connectivity challenges: Digitally transforming the last mile
- Connecting the dots between operations, experience, and information
Get the report
Last-mile delivery is no longer a value-add—it’s a business imperative.
In this exclusive 2025 report, Bringg reveals how top retailers navigate growing customer expectations, multi-carrier complexities, and the pressure to digitally transform. From cart abandonment to customer retention, learn how certain last-mile operations directly shape business outcomes.
Based on a survey of senior logistics and retail decision-makers across the U.S. and U.K., this report delivers actionable insights into where the last mile is headed and how to stay ahead.
#1
The #1 cause of cart abandonment and how to fix it
81%
Why 81% of shoppers won’t return after 2-3 incorrect orders
68%
What’s drives 68% of retailers to increase third-party carrier usage