---
title: 2025 State of the Last Mile Delivery Report
description: Add capacity and services when and where they're needed. Access 250+ carriers across 70+ countries, and simplify multi-carrier management through a single integration.
---

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# 2025 State of the Last Mile Delivery Report

Uncover the trends, challenges, and strategies shaping the future of eCommerce delivery—straight from 500+ senior logistics leaders.

- Customer challenges: eCommerce delivery hits the bottom line
- Carrier challenges: the catch-22 of 3PLs
- Connectivity challenges: Digitally transforming the last mile
- Connecting the dots between operations, experience, and information

 

 

### Download Report

![parallax image](https://go.bringg.com/hubfs/3pl-operations-last-mile.jpg)

## Last-mile delivery is no longer a value-add—it’s a business imperative.

In this exclusive 2025 report, Bringg reveals how top retailers navigate growing customer expectations, multi-carrier complexities, and the pressure to digitally transform. From cart abandonment to customer retention, learn how certain last-mile operations directly shape business outcomes.

Based on a survey of senior logistics and retail decision-makers across the U.S. and U.K., this report delivers actionable insights into where the last mile is headed and how to stay ahead.

#### **#1**

The #1 cause of cart abandonment and how to fix it

#### **81%**

Why 81% of shoppers won’t return after 2-3 incorrect orders

 

 

#### **68%**

What’s drives 68% of retailers to increase third-party carrier usage

### Get the insights

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## Download the report

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