Overcome Retail’s Last-Mile Challenges

What drives commerce and customer loyalty? The last mile.

Retailers that fail to deliver a seamless experience lose sales and loyalty. In fact, 75% of retailers confirm last-mile delivery directly impacts total order value, customer retention, and, ultimately, profitability, according to Bringg research.

81%

of consumers increase spend to meet free shipping thresholds

FedEx, 2024

85%

of shoppers will not purchase from a retailer again after a single negative delivery experience.

DigitalCommerce360, 2023

75%

of customers spend more and are more loyal to brands with excellent last-mile experiences.

Forbes, 2023

Multi-carrier management complicates consistency, pricing, and integrations.

The top three concerns retailers have when managing multiple 3PL partners:

> Difficulty maintaining consistent customer experiences
> Pricing negotiations
> Challenges managing multiple carrier integrations

Source: Bringg, 2025

Why do retailers increase 3PL usage? To regionalize carrier networks for shorter delivery.

Nearly half (48%) of retailers use 3PLs to regionalize fleets for shorter delivery times, especially with same-day delivery on the rise. Reason two: avoid owned-fleet investments.

Source: Bringg, 2025

Stay ahead with last-mile insights

Discover the latest articles and reports on last-mile delivery trends, challenges, and innovations.

State of the Last Mile: Challenges, Insights, and Implications

500 leaders reveal last-mile pain points in Bringg’s new report.

Retail’s New Mantra: The Future Is “Better together"

Bringg’s CEO shares insights from NRF’s Retail’s Big Show.

Gartner's Last-Mile Solutions Market Guide Findings

48% of firms lack visibility as delivery demands increase.

DC Velocity: Big & Bulky Final-Mile Trends

Last-mile providers face pressure for real-time experiences.

Overcome retail’s last-mile challenges. Win at the front door.

What drives commerce and customer loyalty? The last mile.

Retailers that fail to deliver a seamless experience lose sales and loyalty. In fact, 75% of retailers confirm last-mile delivery directly impacts total order value, customer retention, and, ultimately, profitability, according to Bringg research.

81%

of consumers increase spend to meet free shipping thresholds

85%

of shoppers will not purchase from a retailer again after a single negative delivery experience.

75%

of customers spend more and are more loyal to brands with excellent last-mile experiences.

The most challenging supply chain aspect? The last mile.

#1 last-mile challenge: Multi-carrier management.

77% of shippers say the last mile is the hardest supply chain function — citing multi-carrier management as the most challenging last-mile tactic. Others come down to profitability and visibility.

Multi-carrier management complicates consistency, pricing, and integrations.

The top three concerns retailers have when managing multiple 3PL partners:

> Difficulty maintaining consistent customer experiences
> Pricing negotiations
> Challenges managing multiple carrier integrations

Despite these challenges, roughly 68% of retailers are increasing 3PL use.

And 64% are using more contractors.

Why do retailers increase 3PL usage? To regionalize carrier networks for shorter delivery.

Nearly half (48%) of retailers use 3PLs to regionalize fleets for shorter delivery times, especially with same-day delivery on the rise. Reason two: avoid owned-fleet investments.

What drives customer loss and abandoned carts? The last mile.

Where do retailers leaders invest? The last mile.

Last-Mile Excellence Starts Here

Access exclusive retail and logistics insights. Learn how top retailers solve the most complex last-mile challenges—from ensuring excellent customer experiences to optimizing multi-carrier collaboration and operational efficiency.

Stay ahead with last-mile insights

Discover the latest articles and reports on last-mile delivery trends, challenges, and innovations.

State of the Last Mile: Challenges, Insights, and Implications

Retail’s New Mantra: The Future Is “Better together"

Gartner's Last-Mile Solutions Market Guide Findings

DC Velocity: Big & Bulky Final-Mile Trends

Any order. Any fleet. Delivered.

Overcome retail’s last-mile challenges. Win at the front door.

What drives commerce and customer loyalty? The last mile.

Retailers that fail to deliver a seamless experience lose sales and loyalty. In fact, 75% of retailers confirm last-mile delivery directly impacts total order value, customer retention, and, ultimately, profitability, according to Bringg research.

81%

of consumers increase spend to meet free shipping thresholds

85%

of shoppers will not purchase from a retailer again after a single negative delivery experience.

75%

of customers spend more and are more loyal to brands with excellent last-mile experiences.

The most challenging supply chain aspect? The last mile.

#1 last-mile challenge: Multi-carrier management.

77% of shippers say the last mile is the hardest supply chain function — citing multi-carrier management as the most challenging last-mile tactic. Others come down to profitability and visibility.

Multi-carrier management complicates consistency, pricing, and integrations.

The top three concerns retailers have when managing multiple 3PL partners:

> Difficulty maintaining consistent customer experiences> Pricing negotiations> Challenges managing multiple carrier integrations

Despite these challenges, roughly 68% of retailers are increasing 3PL use.

And 64% are using more contractors.

Why do retailers increase 3PL usage? To regionalize carrier networks for shorter delivery.

Nearly half (48%) of retailers use 3PLs to regionalize fleets for shorter delivery times, especially with same-day delivery on the rise. Reason two: avoid owned-fleet investments.

What drives customer loss and abandoned carts? The last mile.

Where do retailers leaders invest? The last mile.

Last-Mile Excellence Starts Here

Access exclusive retail and logistics insights. Learn how top retailers solve the most complex last-mile challenges—from ensuring excellent customer experiences to optimizing multi-carrier collaboration and operational efficiency.

Stay ahead with last-mile insights

Discover the latest articles and reports on last-mile delivery trends, challenges, and innovations.

State of the Last Mile: Challenges, Insights, and Implications

Retail’s New Mantra: The Future Is “Better together"

Gartner's Last-Mile Solutions Market Guide Findings

DC Velocity: Big & Bulky Final-Mile Trends

Any order. Any fleet. Delivered.

> Difficulty maintaining consistent customer experiences
> Pricing negotiations
> Challenges managing multiple carrier integrations